Effective Date: 1st August 2024

At Yacht Gear Hire, we are committed to ensuring you receive your rental equipment efficiently and conveniently. This policy outlines our procedures for the delivery and pickup of all equipment rented through yachtgearhire.pro.

1. Service Area

We offer delivery and pickup services primarily within [Specify your main service area, e.g., the [Your Region/Country] coastline, major marinas in [List specific cities/regions]].
For rentals outside our standard service area: Please contact us directly at [email protected] or +33602113488 to discuss custom arrangements. Additional charges and lead times may apply.

2. Delivery & Pickup Options
We offer the following options for obtaining and returning your rental equipment:

Yacht Gear Hire Delivery & Pickup Service:

Availability: Our team can deliver the equipment directly to your yacht or a designated marina location and pick it up at the end of your rental period.

Scheduling:

Delivery and pickup times will be scheduled at the time of your booking and confirmed in your Rental Agreement. We ask that you provide a specific 1-hour window for both delivery and pickup.

Fees:

A delivery and pickup fee will be applied to your order. This fee is calculated based on the distance from our [Your Base Location] and the size/nature of the equipment. The exact fee will be displayed during the booking process.

On-site Contact:

An authorized individual (captain, first officer, or designated crew member) must be present at the agreed location during delivery and pickup to sign for the equipment and conduct an initial inspection.

Identification:

Valid photo identification and a copy of your Rental Agreement may be required at the time of delivery.

Customer Pickup & Return

Availability:

You may choose to pick up the equipment from our [Your Base Location] facility and return it there at the end of your rental period.

Scheduling:

Pickup and return times must be scheduled in advance during the booking process to ensure equipment readiness and staff availability.

Fees:

There are no additional delivery/pickup fees for this option.

On-site Contact:

An authorized individual must be present to sign for the equipment and conduct an initial inspection.
Identification: Valid photo identification and a copy of your Rental Agreement may be required at the time of pickup.
Transportation Responsibility: You are responsible for safely and appropriately transporting the equipment to and from our facility. Yacht Gear Hire is not liable for any damage or injury incurred during customer transportation.

3. Delivery & Pickup Lead Times

We generally require [e.g., 24-48 hours'] notice for all standard delivery and pickup arrangements.
For urgent or same-day requests, please contact us directly. Expedited fees may apply.

4. Preparation for Delivery / Pickup

For Delivery:

Please ensure the designated delivery location is accessible and safe for our team.
For Pickup: Please ensure the equipment is thoroughly cleaned (as per the Rental Agreement), properly packed/prepared for transport, and easily accessible for our team at the scheduled time. Additional cleaning fees may apply if equipment is returned excessively dirty.

5. Delays & Modifications

Customer Delays:

If you anticipate a delay in receiving or returning equipment, please notify us immediately. Delays in return may result in additional rental charges as per the Rental Agreement.
Yacht Gear Hire Delays: While we strive for punctuality, unforeseen circumstances (e.g., traffic, adverse weather, mechanical issues) may cause delays. We will notify you promptly of any such delays and work to reschedule as quickly as possible. We are not liable for any consequential losses due to delivery/pickup delays.

6. Equipment Inspection

Upon delivery/pickup by Yacht Gear Hire, our team will conduct an inspection of the equipment. You (or your authorized representative) will be asked to sign an acknowledgment of the equipment's condition.
Upon return/pickup by Yacht Gear Hire, the equipment will be inspected. Any new damage, excessive wear beyond reasonable use, or missing components will be assessed, and relevant charges will be deducted from your security deposit or billed separately as per the Rental Agreement.

7. International Deliveries

At this time, Yacht Gear Hire primarily serves South of France and Italian Liguria coast For international inquiries, please contact us directly to discuss feasibility and specific terms.

8. Modifications to This Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us
If you have any questions about our Shipping / Delivery & Pickup Policy, please contact us:

By Email: [email protected]
By Phone: +33602113488